Position Title: Manager - AP Helpdesk

Experience: 6 to 10 years

Location: NESCO, Goregaon East, Mumbai, India

Shift Timings: 9.30 am to 6.30 pm

Purpose of the Job:

- To lead and manage the AP Helpdesk function, ensuring timely and accurate resolution of vendor and internal queries related to invoice and payment processing.
- The role is responsible for maintaining high service levels, improving query turnaround time, enhancing vendor satisfaction, and ensuring compliance with internal policies and controls through effective stakeholder coordination and team management.

Key Responsibilities:

- Responsible for completeness of supplier reconciliations
- Ensuring timely resolution of supplier queries / issues
- Review Supplier account reconciliations on a periodic basis
- Identify & implement AP improvements.
- Ensure key performance indicators are achieved or exceeded
- Liaising with multiple stakeholders and ensuring the timely closure of queries and issues
- Review and validation of reports required by management
- Respond to urgent/ escalated issues.
- Conduct regular team meetings to review performance, discuss common issues, and share updates.
- Train and guide helpdesk staff with policies, process updates, and system usage .





Experience and Qualification:

- Degree qualified bachelors degree in commerce, Finance, Additional certification in finance operations or customer service, MBA
- Experience working in a shared services or global support environment is preferred.
- Familiarity with high-volume vendor query resolution and ticketing systems.
- Strong communication and interpersonal skills (both written and verbal).
- Good problem-solving and analytical abilities to resolve complex issues.
- Customer service mindset with the ability to handle pressure and escalations
- Ability to manage and motivate a team to meet SLA and quality standards (people management)
- Robust organizational and time management skills.
- Competency in Excel and basic reporting/dashboard tools
- Awareness of invoice flow, payment cycles, tax compliance (e.g., GST/TDS), and document requirements.
- Familiarity with internal control standards, audit requirements, and service-level agreements (SLAs).
- Knowledge of process improvement and root cause analysis techniques

9-10 years of overall experience in Accounts Payable, Finance Operations, or Shared Services.

📌 Manager - AP Helpdesk (Mumbai)
🏢 Sodexo
📍 Mumbai