The incumbent would be responsible for attending customer calls and managing the National Account customers with in TCI Express Ltd Main Accountabilities Responsible for customer service of national accounts Answer Inbound Customer Service Call who have specific queries related to pick up Ensuring pick up is arranged for the customer on the same day of booking checking and validating through the booking register if the booking done by BH has been in the correct customer code Immediately highlighting if any booking has been done in the wrong customer code Prepare report and MIS as per required format on daily basis Take care of concerns raised by customers and help them with solution over email or phone To coordinate with internal team to find the status and get it resolved before replying to customers Presenting the SLA report to each KAM customers as and when require during meetings Managing good relations with the customers Customer visits for developing strengthening relationships for retaining and increasing business Building relationship with clients leading to greater satisfaction Qualification Education- Any UG PG Experience- Total 01-03 years Knowledge Skills Abilities and Competencies Should have excellent communication skills Must have 1- 3 years of customer service experience in Logistics Company Should be IT Savvy Excel power-point word MIS Creating reports web browsing mails etc Good IT knowledge Job location is Pan India Current ctc hike on 10-20 Interested candidate share their updated resume over the email recruit mm tciexpress in (phone hidden) Job Types Full time Permanent Pay 250 000 00 - 500 000 00 per year Benefits Health insurance Leave encashment Paid sick time Provident Fund Work Location In person