Job description Department Client Servicing OperationsLocation Ahmedabad Hybrid Onsite Salary Range 45 000 - 65 000 month based on experience and marketing tech skillset Working Days Monday to Saturday 2 Saturdays off per month About Betterrwalls Betterrwalls is a performance-driven real estate marketing agency working exclusively with developers not brokers We specialize in Go-To-Market GTM strategy planning Performance marketing across Meta Google YouTube LinkedIn etc Sales automation CRM workflows We are scaling into Betterrwalls 2 0 a structured automation-led growth model focused on ROI brand partnerships and value-driven client relations Role Objectives You ll act as the bridge between our clients creative media teams and management ensuring every project runs smoothly profitably and delightfully You ll oversee client communication delivery timelines reporting renewals and service quality while maintaining a 360 view of accounts payments and team coordination Essentially You re the COO for each client account Key Responsibilities Client coordination and project management Manage day-to-day communication with clients WhatsApp email and calls Coordinate ad creatives media plans and brand materials with internal teams Track and ensure timely approvals on designs strategies and monthly marketing plans Conduct weekly performance reviews and summarize key actions for clients Campaign Delivery Oversight Track performance marketing metrics leads CPL conversions etc Liaise with design and ad teams to ensure KPIs are met Plan and finalize next-month strategies in sync with the strategy team Payment Account Management Track client billing cycles renewal dates and outstanding balances Coordinate with accounts for invoicing and payment follow-ups Ensure renewal confirmations and maintain financial discipline for every project Client Success Relationship Building Anticipate client needs and proactively offer new service suggestions upsells Maintain client happiness score and follow-up rhythm Balance client satisfaction with agency profitability and workflow integrity Reporting Documentation Maintain all client project records media plans invoices strategies and reports Update CRM HubSpot regularly with project progress and renewal status Generate weekly client summary dashboards and send to management Vendor Team Coordination Manage timelines and approvals with design vendors ad managers and content suppliers Ensure deliverables are met as per brand and performance standards Tools Tech You ll Use Training will be provided if needed HubSpot CRM Client database renewal tracking Asana Task and project management Google Sheets Reporting documentation Meta Google Ads Dashboards Campaign data tracking WhatsApp Business API Automated client communication Google Looker Studio Report generation dashboards Required Skills Qualities Experience Background - 3-5 years of experience in client servicing digital marketing coordination or project management Preferred industry Advertising Digital Marketing or Real Estate Digital Marketing Core Skills Excellent English communication presentation skills Solid follow-up and coordination discipline Understanding of digital marketing KPIs CTR CPL conversion ratios Organized deadline-driven and emotionally intelligent Strategic negotiator can align client expectations with company goals Personality Traits Ownership mindset This is my client High empathy assertiveness balance Tech-comfortable loves automation and efficiency Calm under pressure can handle multiple accounts gracefully Trustworthy and structured maintains confidentiality and process KPIs Key Performance Indicators Client retention satisfaction score monthly rating Renewal ratio Timely report deliverable submissions Collection ratio vs billing target Upsell value generated from existing clients Reduction in founder s daily coordination time internal metric Reporting Structure Reports to Founder Director Works with Strategy Team Media Team Design Team Vendors Clients Coordinates Account renewals creative deliveries payment tracking and reporting Job Type Full-time Pay 45 000 00 - 65 000 00 per month Education Master s Required Experience Advertising sales 4 years Required Language Marathi Required English Required License Certification Driving Licence Preferred Work Location In person