The Order Confirmation Abandoned Calls Specialist is responsible for contacting customers to confirm pending orders following up on abandoned calls and ensuring a smooth sales process This role requires excellent communication skills attention to detail and the ability to convert potential leads into confirmed orders Key Responsibilities 1 Order Confirmation Calls Contact customers via phone email to verify order details quantity pricing delivery address payment method Ensure accuracy of orders before processing to avoid errors Update customer records and order status in the CRM system Address any customer concerns or discrepancies before finalizing orders 2 Abandoned Call Follow-Ups Reach out to customers who initiated contact via call chat or form submission but did not complete their purchase Identify reasons for abandonment price concerns payment issues lack of information and provide solutions Persuade potential customers to complete their orders by offering assistance discounts if applicable or additional product information Job Type Full-time Pay 10 000 00 - 20 000 00 per month Benefits Adaptable schedule Paid sick time Paid time off Work Location In person

📌 Calling Executive (New Delhi)
🏢 Shaapa Commerce Private Limites
📍 New Delhi