Job Title Front Office Executive - iFeel Fitness In-house Gym Location iLEAD College Tangra Kolkata Experience Required 2-5 years Preferred Female candidates with prior gym front-office experience About iFeel Fitness iFeel Fitness is the in-house fitness center of iLEAD College offering a modern and motivating environment for students staff and members We are seeking a confident customer-focused Front Office Executive to manage member interactions and ensure a seamless gym experience Key Responsibilities1 Member Acquisition Walk-in Handling Greet and assist walk-in visitors with warmth and professionalism Share details of gym facilities membership options and current offers Convert enquiries into memberships through effective communication 2 Member Engagement Upselling Follow up with existing members for renewals and retention Pitch higher membership plans and exclusive add-on services Maintain strong member relationships to enhance satisfaction 3 Grievance Handling Escalation Record member complaints and grievances accurately Maintain proper documentation and tracking Escalate issues to the supervisor for quick resolution 4 Front Office Operations Handle daily front desk tasks attendance member check-ins renewals Maintain registration forms payment records and CRM entries Coordinate with trainers and support staff for smooth operations Ensure the front desk remains clean organized and welcoming Required Skills Qualifications 2-5 years of experience in gym front-office or customer service roles Strong communication and customer-handling skills Ability to multitask and work in a dynamic setting Knowledge of gym membership plans and basic fitness terminology Pleasant personality with professional etiquette Female candidates preferred What We Offer Opportunity to work within a vibrant campus atmosphere Supportive work culture and growth opportunities Exposure to fitness industry operations FrontOfficeJobs GymJobs FitnessCareer KolkataJobs GymFrontDesk CustomerServiceJobs iLEAD iFeelFitness FrontOfficeExecutive GymReceptionist Job Type Full-time Pay 12 000 00 - 16 000 00 per month Work Location In person

📌 Front Office Executive (receptionist) (West Bengal)
🏢 iLEAD
📍 West Bengal