Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Software License Management Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a energetic service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot software-related problems ensuring that systems operate smoothly and efficiently You will engage in problem-solving activities analyze system performance and implement solutions to enhance the overall functionality of business applications contributing to the seamless operation of essential services Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of best practices for software management - Provide training and support to team members on software license management processes - Competent on any 2 tier 1 publishers Microsoft Oracle IBM VMware SAP any 2 Tier 2 publishers Salesforce Adobe Quest Autodesk Microfocus Citrix Veritas Informatica - Good understanding of publisher contracts license metrics and product use rights - Experience in creation of entitlements license overview report and contracts - Experience in handling software license requests and performing technical validation Skilled Technical Skills - Must To Have Skills Proficiency in Software License Management - Hands on experience on ServiceNow SAM Pro Flexera SNOW SLM - Strong understanding of software compliance and licensing agreements - Minimum 4 plus years of experience ServiceNow and Minimum 5 plus years of experience in IT Software License Management tools and methodologies - Ability to analyze software usage data to optimize licensing costs - Familiarity with IT service management frameworks Additional Information - Excellent written and oral communication skills - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka