Job Summary The Helpdesk Executive serves as the first point of contact for residents and visitors in the residential property This role involves managing resident inquiries logging and resolving service requests coordinating with maintenance and security teams and ensuring timely communication and follow-up to maintain high resident satisfaction Key Responsibilities Resident Support Attend to resident inquiries and requests via phone email or in-person in a courteous and professional manner Provide timely updates and resolutions to resident issues related to maintenance security amenities or other property services Request Logging Tracking Record and log all service requests and complaints in the helpdesk or property management system Prioritize and categorize requests for efficient handling Coordination Liaise with maintenance housekeeping security and other departments to ensure prompt resolution of resident issues Follow up on pending tasks and escalate unresolved issues to the Property Manager as needed Documentation Reporting Maintain accurate records of resident communications service requests and resolutions Generate regular reports on helpdesk performance outstanding requests and resident feedback Communication Inform residents of scheduled maintenance property updates or changes in services Ensure clear professional communication at all times Customer Service Maintain a resident-centric approach to service delivery to enhance resident satisfaction and retention Handle difficult situations calmly and professionally Qualifications High school diploma or equivalent a diploma or degree in hospitality property management or related fields is a plus Previous experience in customer service helpdesk or property management preferred Good communication and interpersonal skills Basic computer skills and familiarity with helpdesk or property management software Ability to multitask and handle high volumes of requests efficiently Skilled demeanor and ability to work in a team environment Skills Strong verbal and written communication skills Problem-solving and conflict resolution Time management and organizational skills Customer-oriented attitude Basic knowledge of property operations and maintenance Job Type Full-time Pay 20 000 00 - 30 000 00 per month Work Location In person

📌 Helpdesk Executive (Karnataka)
🏢 Sila Real Estate
📍 Karnataka