Company Herbspro India Pvt Ltd Location Hyderabad Work from Office Experience 0-2 Years Role Customer Care Order Management Executive Voice Non-Voice Department Customer Support Operations Job Type Full-time Job Summary We are looking for a proactive and customer-focused individual to join our e-commerce team The ideal candidate will handle customer queries via phone email and chat and manage order processing and tracking using Excel and internal tools Role Customer Care Order Management Executive Voice Non-Voice Key Responsibilities Customer Support Voice Non-Voice Respond to customer inquiries via calls emails and chat Resolve complaints and provide accurate product order information Maintain a positive empathetic and skilled attitude toward customers Document customer interactions and follow up on unresolved issues Order Management Process new orders and update order status in the system Coordinate with warehouse and logistics teams for timely dispatch Track shipments and handle return refund requests Maintain order records and generate reports using Excel Skills Qualifications Robust communication skills in English Hindi and Telugu verbal and written Proficiency in MS Excel VLOOKUP Pivot Tables basic formulas Ability to multitask and manage time effectively Prior experience in e-commerce or customer service preferred Graduate in any discipline Kindly Share your updated Resume to swathi c herbsproindia com Job Types Full-time Permanent Pay 180 000 00 - 216 000 00 per year Application Question s Are you fluent in Hindi language to speak Work Location In person

📌 Customer Care & Order Management Executive (Telangana)
🏢 Abhis Innochem
📍 Telangana