Interact with walk-in and inbound customers to understand and resolve queries issues or service requests Promote and cross-sell company products services based on customer needs Maintain high levels of customer satisfaction through effective communication and follow-ups Handle customer complaints and provide appropriate solutions in a timely manner Handle customer complaints and provide appropriate solutions in a timely manner Document customer interactions and update relevant databases CRM tools Meet daily weekly monthly targets related to customer engagement and satisfaction Ensure adherence to company policies processes and service quality standards Job Types Full time Permanent Pay Up to 20 000 00 per month Benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location In person