The Strategy Consulting Global Network Song Practice Service Life ScienceManager Level 7 Join our team of Strategy Consulting Global Network Song who solve customer facing challenges at clients spanning Sales Service and Marketing to accelerate business change Practice Strategy Consulting Global Network Song I Areas of Work Life Science Service transformation Contact Center Platform Enablement viz Vlocity CPQ Veeva CRM Salesforce Health Cloud etc Level Manager Location Bengaluru Gurgaon Mumbai Chennai Kolkata Hyderabad Years of Exp 9 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges Do you want to design build and implement strategies to enhance business performance Does working in an inclusive and collaborative environment spark your interest Then this is the right place for you Welcome to a host of exciting global opportunities within Accenture s Strategy Consulting Global Network Song practice The Practice - A Brief Sketch The Strategy Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing sales and services functions As part of the team you will provide transformation services driven by key offerings like Service Transformation Marketing Transformation and Commerce and Sales These services help our clients become living businesses by optimizing their marketing sales and customer service strategy thereby driving cost reduction revenue enhancement customer satisfaction and impacting front end business metrics in a positive manner The Life Science Senior Manager position is within the Service practice of Accenture GN Song The individual would work at the heart of the top global Pharmaceuticals Biotechnology and Medical Technology organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience You will work closely with our clients as Consulting Professionals who design build and implement strategies that can help enhance business performance As part of leading the project teams you will drive the following Consulting Advisory service Lead a team responsible for designing developing and implementing plans on delivering consulting services that improve service delivery customer engagement operational efficiency and market success Aid clients to adopt digital solutions to increase their competitiveness and accelerate GTM Develop and implement solutions to address client challenges such as improving patient outcomes optimizing supply chain management enhancing regulatory compliance and accelerating product commercialization Drive the adoption of technology capabilities while ensuring compliance with pharma industry regulations e g HIPAA GDPR FDA EMA and data security standards Assist Life Science clients with their most pressing service transformation problems by offering consulting and advisory services Create a service transformational plan close the gap between business and technology and help clients achieve long-term success by co-creating future-proof agile and resilient operating models Develop and oversee Life Science components such as care management patient journeys appointment scheduling and data integrations with other systems Build and maintain client relationships both existing and new by understand client problems bringing relevant solutions and offerings to the clients and influence improvement objectives Provide solutions to complex business problems opportunities requiring in-depth knowledge of Patient and HCP dynamics to optimize business processes and deliver on multi-channel customer service strategy Data and Analytics driven approach highly essential powered by GenAI orchestration for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale Recommend and implement digital solutions e g automation cloud platforms AI and machine learning tools to streamline operations and enhance service delivery Sales Business Development - Generating new business engagements Drive new business opportunities by identifying and pursuing new leads defining GTM strategy facilitate client discussions and presentations to drive new business and client relationships Work as an integral part of the client s sales channel development organization Work towards driving sales and revenue numbers - with a structured logical and dataoriented approach conducting Market Opportunity Own and drive Service transformation RFP RFI response coming in from Life sciencecustomers Practice Development - Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends Take on leadership role Support overall growth of practice area through a combination of business development talent management oversight of delivery work and thought leadership Collaborate with Salesforce Adobe Nice MS Dynamics Genesys etc business groups to enable business capabilities with agility velocity and quality while optimizing costs Lead and motivate teams with diverse skills and backgrounds Manage and mentor talented teams of consultants and technologists supporting providing input and guidance into the talent strategy and actively participate in engagement capability development activities Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Vlocity CPQ Veeva CRM Salesforce Health Cloud Data automation and AI tools Adept with working knowledge of Gen AI based technologies and tools such as ChatGPT Gemini DallE Midjourney Anthropic Amazon Bedrock LLama etc Capable of using GenAI within applications such as Salesforce Adobe and MS Dynamics Understanding on healthcare delivery models reimbursement systems e g insurance public health systems and patient access programs Bring your best skills forward to excel at the role Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends Expertise in patient-centric services healthcare delivery systems or operational models in life sciences Deep understanding of Health Care processes performance drivers industry leading practices regulatory and compliance requirements Understanding of market access strategies for pharmaceuticals and medical devices pricing and reimbursement payer negotiation health economics and outcomes research HEOR Ability to develop long standing relationships with senior client stakeholders Experienced in managing large global teams multi-stakeholder environments and complex digital projects engagements in a global network Strong program management people management skills Experience working with C level executives Problem solving and conflict management Ability to work effectively in a remote virtual and global environment Read about us Blogs Your experience counts Minimum 8 years of relevant experience in Life science industry with good analytical skills along with domain experience Working knowledge of Veeva CRM or Salesforce Health cloud and AI tools Implementation experience is a plus Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role Familiarity with healthcare technologies such as CRM Electronic Health Records EHR Laboratory Information Management Systems LIMS and patient management platforms Knowledge of allied service transformation capabilities such as speech analytics workforce management CX etc is a plus Travel may be required for this role The amount of travel will vary from 25 to 100 depending on business need and client requirements What s in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy industry experts enterprise function practitioners and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies Ability to embed responsible business into everything from how you service your clients to how you operate as a responsible professional Personalized training modules to develop your strategy consulting acumen to grow your skills industry knowledge and capabilities Chance to thrive in a culture that is committed to accelerate equality for all Engage in boundaryless collaboration across the entire organization About Accenture Accenture is a leading global professional services company providing a broad range of services and solutions in strategy consulting digital technology and operations Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders With 624 000 people serving clients in more than 120 countries Accenture drives innovation to improve the way the world works and lives Visit us at www accenture com About Accenture Strategy Consulting Accenture Strategy shapes our clients future combining deep business insight with the understanding of how technology will impact industry and business models Our focus on issues such as digital disruption redefining competitiveness operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world Today digital is changing the way organizations engage with their employees business partners customers https www accenture com in-en careers Accenture Global Network Song Accenture in One Word At the heart of every great change is a great human If you have ideas ingenuity and a passion for making a difference come and be a part of our team

📌 #acn Gn - Song - Service - Service Transformation - Lifesciences - Manager (Haryana)
🏢 Accenture
📍 Haryana