We are looking for a Customer Support Executive Chat Support to join our team You will be responsible for handling customer queries resolving issues and providing an excellent customer experience through chat-based communication Key Responsibilities Respond promptly and professionally to customer queries via live chat email and social media platforms Assist clients with booking consultations product inquiries and service-related issues Maintain detailed records of customer interactions feedback and issues Collaborate with the team to resolve complex issues and escalate when necessary Uphold the brand s tone of voice empathy and professionalism in all communications Provide product knowledge and service information to enhance customer satisfaction Gather client feedback to improve services and customer experience Requirements Education Minimum 12th pass graduation preferred Experience 0-2 years in customer support preferably in chat-based or online service roles Skills Excellent written communication in English and Hindi Marathi is a plus Robust interpersonal and problem-solving skills Ability to multitask and work under minimal supervision Familiarity with astrology or willingness to learn basic concepts training will be provided Basic computer and typing proficiency Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Work Location In person