As an Analyst - User Experience you will be responsible for Research and Design efforts in support of the team and business objectives This is typically a generalist role that can focus on both Research and Design and offer suggestions to continually improve methodologies within UX Builds UX artifacts to assist team and business with understanding and identifying improvements Responsibilities Works with Marketing Sales and other departments seeking to understand the end users through customer and market segmentation surveys voice of customer ethnographic studies and other research techniques Meets with internal staff regarding business goals and drivers and assists with proposing user experience UX approaches to meet customer end user and business needs Acts as a customer and end user advocate ensuring the best possible customer experience as it relates to online interactions tasks and processes Uses extensive knowledge of UX to establish usability best practices and standards practical UX framework and drives adoption of this framework throughout the organization with a patient cooperative style Works in collaboration with a cross-functional eCommerce team to ensure the practical UX framework is faithfully executed through definition design and deployment Regularly analyzes competitor and other aspirational eCommerce and digital programs for effectiveness and innovation and provides analysis insight and recommendations based on empirical research Identifies opportunities to innovate and improve the online customer experience providing additional benefits to the customer Qualifications Bachelors Degree in Business or in human-computer interaction HCI visual design or related design field required PMP PMI Certification preferred 5 years digital eCommerce or related field 5 years experience working with B2B or B2C eCommerce preferred 5 years experience with field studies a plus 5 years experience with localization and multi-language multi-currency eCommerce platforms a plus 5 years experience with all digital channels including web mobile apps and social experience with scanning and mobility solutions a plus 5 years experience working with Hybris eCommerce Platform a plus 5 years experience working with the Endeca search and browse platform a plus Demonstrated understanding of eCommerce and user experience best practices with a track record of applying these best practices to platform projects and enhancements Through thoughtful and thorough primary research a proven ability to produce deliverables such as heuristic evaluations competitive analysis personas wireframes high-fidelity prototypes and other documents associated with the UX discipline Proven ability to plan and execute UX activities such as Voice of Customer surveys ethnographic studies card sorting usability testing focus groups interviews field observations and other exercises associated with the UX discipline Demonstrated knowledge of information architecture product taxonomy and content models Thorough knowledge of the translation and transformation of the user experience from desktop mobile tablet interfaces and apps and the importance of responsive design and information hierarchy in this translation Expert working knowledge of UX tools such as Axure Morae PhotoShop and third party user testing services Working knowledge of the Hybris platform specifically eCommerce and Product Information Management PIM and how these capabilities comprise the user experience Basic working knowledge of HTML5 CSS and programming languages Demonstrated ability to work harmoniously with a cross-functional team of project managers designers content experts developers business analysts and others to create a world-class eCommerce experience At Wesco we build connect power and protect the world As a leading provider of business-to-business distribution logistics services and supply chain solutions we create a world that you can depend on Our Company s greatest asset is our people Wesco is committed to fostering a workplace where every individual is respected valued and empowered to succeed We promote a culture that is grounded in teamwork and respect With a workforce of over 20 000 people worldwide we embrace the unique perspectives each person brings Through comprehensive benefits and active community engagement we create an environment where every team member has the opportunity to thrive Learn more about Working at Wesco here and apply online today Founded in 1922 and headquartered in Pittsburgh Wesco is a publicly traded NYSE WCC FORTUNE 500 company Wesco International Inc including its subsidiaries and affiliates Wesco provides equal employment opportunities to all employees and applicants for employment Employment decisions are made without regard to race religion color national or ethnic origin sex sexual orientation gender identity or expression age disability or other characteristics protected by law US applicants only we are an Equal Opportunity Employer Los Angeles Unincorporated County Candidates Only Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act

📌 Designer - User Experience (India)
🏢 Wesco
📍 India