About the company SBI Card is a leading pure-play credit card issuer in India offering a wide range of credit cards to cater to diverse customer needs We are constantly innovating to meet the evolving financial needs of our customers empowering them with digital currency for seamless payment experience and indulge in rewarding benefits At SBI Card the motto Make Life Simple inspires every initiative ensuring that customer convenience is at the forefront of all that we do We are committed to building an environment where people can thrive and create a better future for everyone SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race colour gender religion creed disability sexual orientation gender identity marital status caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work Join us to shape the future of digital payment in India and unlock your full potential What s in it for YOU SBI Card truly lives by the work-life balance philosophy We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded We have a well curated bouquet of rewards and recognition program for the employees Agile Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance Personal Accidental Group Term Life Insurance and Annual Health Checkup Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for reviewing and initiating action on CQM cases approving IT Maintenance Tickets for WCP and Sales24 ID through service-now Role Accountability Review CQM cases received from FRM Investigation Sales team for completeness and coordinate in case of missing information Map CQM Cases based on prevailing CQM policy for Corrective Action Criticality Share information with the Sales Team to liaise for investigations on identified cases Track Sales Responses Rebuttals for their adequacy Coordinate with Location Monitoring officers for Sample Checks in the Sale Rebuttals received Ensure Data Reconciliation and tracking of all responses Share data with the Training Team for Feedback Coaching Actions and track the completion of these actions from the Training COE Team Share information with PSAs on completion of actions related to NFTE Warning Letter issuance Replacement and track completion of actions from all PSAs Collate necessary evidence of action completion update trackers ensuring storage of all CQM rebuttals received from the sales team in a shared drive Update Publish process performance trackers for information on key stakeholders Ensure IT Tickets are actioned for WCP and Sales24 ID Maintenance through service-now and coordination with the IT team for system changes for IT tickets Ensure Audit Readiness and No High Medium Observations in concerned audits Perform process documentation and compliance adherence Measures of Success NFTE Actions Completions including CQM actions Accurate mapping of NFTE Corrective actions as per defined CQM Process No adverse observations in internal external audits Timely and accurate review and action on IT Tickets for WCP Sales24 ID Maintenance through service-now Timely and accurate publishing of MIS Business dashboard Timely and accurate implementation of Key System related Changes Process Adherence as per MOU Technical Skills Experience Certifications Knowledge and experience in Credit Card Acquisition process Competencies critical to the role Stakeholder management Process Orientation Detail Orientation Verbal and written communication Qualification Graduate in any discipline Preferred Industry Credit card Banking Industry Any