It s fun to work at a company where people truly believe in what they are doing Job Summary The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies Successful candidates will have relevant experience in service delivery preferably in eDiscovery as well as a proven history of execution in a fast-paced environment The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning analysis execution and proper close-out on a project The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with explicit direction according to the client s requirements and company standards Essential Job ResponsibilitiesEnsures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners Converts client requirements into operational work requests monitor progress and proactively updates client and project team stakeholders on deadlines Obtain examine and prepare client data for Intake Assist in troubleshooting and resolving any client issues with delivered or hosted data Handle review platform DMX or Relativity specific items including but not limited to User requests database management archiving deletion creation of layouts views fields choices highlighting creation and execution of STRs creation and management of batch sets reporting Provide matter specific support on items such as privilege log generation media tracking and project specific reporting Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates Ensures continuity of client service between shifts by providing clear handoffs and client updates Drives overall client satisfaction through effective coordination and communication of client deliverables Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience Ensure effective control of all aspects of a project from initial planning through final production development of project plans balance overall client requirements development of relationships and review financial and billing information in a timely manner to ensure deadlines are consistently met Qualifications CharacteristicsMinimum two-year consulting litigation support paralegal or attorney experience in a law firm corporate legal departments or eDiscovery service provider with an overall experience of four to five years Bachelor s degree or equivalent practical experience Hands-on experience with working on Relativity Proficiency in PowerPoint Excel and BI is highly desirable and an added advantage Demonstrated success in working on multiple simultaneous projects Oral and written communication skills that demonstrate a white glove approach to service Client relationship skills which include the ability to proactively manage client expectations recognize client needs and adapt to consistently meet client requirements Capacity to learn quickly and adapt to changing industry trends Flexibility to work both night shift timings and occasionally on weekends is required If you like wild growth and working with happy enthusiastic over-achievers you ll enjoy your career with us It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race religion ethnicity color sex sexual orientation gender identity or expressions transgender status sexual and other reproductive health decisions marital status age national origin genetic information ancestry citizenship physical or mental disability veteran or family status or any other basis protected by applicable national federal state provincial or local law Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases as well as any bases or grounds protected by applicable law in each jurisdiction In addition Epiq will take affirmative action for minorities women covered veterans and individuals with disabilities If you need assistance or an accommodation during the application process because of a disability it is available upon request Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request Pursuant to relevant law where applicable Epiq will consider for employment qualified applicants with arrest and conviction records