Company Description We re Nagarro We are a Digital Product Engineering company that is scaling in a big way We build products services and experiences that inspire excite and delight We work at scale across all devices and digital mediums and our people exist everywhere in the world 17500 experts across 39 countries to be exact Our work culture is dynamic and non-hierarchical We re looking for great new colleagues That s where you come in REQUIREMENTS Total experience 11 years Strong working experience in managing ServiceNow or equivalent enterprise platforms Proven experience in implementing and managing ITSM and other ServiceNow modules Solid knowledge of Application Support Strong knowledge of ServiceNow modules workflows and platform integrations Understanding of scripting languages like JavaScript and REST SOAP APIs is a plus Working knowledge of ITIL framework certification preferred Familiarity with Agile tools like JIRA Confluence and Figma Excellent communication leadership and stakeholder engagement skills Ability to handle multiple priorities in a fast-paced environment Strong communication and leadership skills with a proactive attitude RESPONSIBILITIES Ensuring client satisfaction above all else Showcasing a consulting mindset by acting as a solution provider rather than an order taker Identifying project service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case Planning organizing and monitoring the project to deliver high quality business solutions Defining the scope of the project service managing goals risks issues and resources throughout the project lifecycle Mentoring and managing team members by giving constant on the job feedback and by providing guidance Ensuring project quality of work meets defined governance process standards and best practices Reporting the status of all key metrics eg risk scope schedule quality customer satisfaction from inception through closure Assisting the account management team in responding to new project requests Identifying opportunities in the current engagement to cross sell or up sell Nagarro s offerings Qualifications Bachelor s or master s degree in computer science Information Technology or a related field

📌 Associate Principal Engineer, Servicenow Delivery Manager (India)
🏢 Nagarro
📍 India