Key Responsibilities Customer Support Communication Respond promptly and professionally to customer inquiries via phone email live chat and messaging channels social media WhatsApp Handle customer complaints questions and feedback with patience and empathy Provide accurate product service information and assist customers throughout their experience Maintain transparent and up-to-date records of every customer interaction Outbound Calling Meetings Make outbound calls to customers or prospects to follow up on support cases confirm information and gather feedback Reach out to prospective clients for lead qualification and to schedule meetings or demos with the sales team e g introductory calls appointment setting Confirm meeting details with customers date time agenda and send reminders to reduce cancellations Coordinate and update schedules for internal teams regarding confirmed customer meetings Coordination Collaboration Work closely with sales operations and technical teams to resolve customer issues or support meeting logistics Escalate complex or unresolved issues to the appropriate internal stakeholders Performance Process Improvement Achieve individual call and meeting scheduling targets Record and report customer insights and trends to help improve service processes and product offerings Job Types Full-time Permanent Pay 22 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Provident Fund Application Question s What is your current salary What is your notice period Experience Customer service 3 years Required Work Location In person