JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Analyst - UK Career HR Service Delivery-B2 About JLL For over 200 years JLL NYSE JLL a leading global commercial real estate and investment management company has helped clients buy build occupy manage and invest in a variety of commercial industrial hotel residential and retail properties A Fortune 500 company with annual revenue of 23 4 billion and operations in over 80 countries around the world our more than 112 000 employees bring the power of a global platform combined with local expertise Driven by our purpose to shape the future of real estate for a better world we help our clients people and communities SEE A BRIGHTER WAYSM JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated For further information visit jll com What this job involves Resolve Tier 1 queries and transactions related to core HR processes Maintaining data in Workday pertaining to employee life cycle such as Promotion Transfer Contract extension Probation other job change transactions Provide technical query resolution for ESS MSS requests Managing Onboarding Off-boarding Processes for EMEA UK countries Managing Employee Life cycle processes along with support to letter creation activities for EMEA UK countries Managing support to exited employees such as Background Verification exit letters FFS settlements slip for EMEA UK countries Resolve Tier 1 queries and transactions related to core HR processes for EMEA UK countries Managing Coordinating queries on Case management tool effectively Assist Sr Analyst SME with building and maintenance of a knowledgebase for business related deliverables and issues that cannot be resolved through self-service Adhere to and demonstrate proficiency in agreed KPIs KRAs SLAs and customer service standards Key Skills Demonstrating good understanding of core HR management practices processes procedures and policies Previous experience in Workday HR environment preferred or similar HR ERP desirable Knowledge of case management tool is an added advantage Knowledge on MS Office Suite skills Word Excel Outlook with good command on Excel PowerPoint and Word Bachelor s master s degree in human resources or Personnel Management 1-2 years of experience in HR or client services role is desirable In-depth knowledge of UK compliance regulatory norms Sound like you In this role your key responsibilities will include Highly Organised and Self-motivated Ability to work in a fast-paced workplace with constant deadlines Valuable Customer service skills using efficient processes Proactive in achieving results and seeking improvements Strong teamwork interaction and orientation Attention to detail and ability to work towards tight deadlines Ability to adapt and drive change to derive efficiencies productivity Result oriented and Proactive in achieving results What we can do for you At JLL We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together