Guest Experience Service Excellence Ensure a warm professional and personalized welcome for all guests including VIPs repeat guests and loyalty members Anticipate guest needs and proactively resolve concerns to exceed expectations Handle guest complaints efficiently ensuring quick resolution and follow-up Maintain solid guest relations throughout the guest journey from arrival to departure Front Office Operations Support front office operations during peak hours including check-in and check-out when required Coordinate with Housekeeping Engineering Food Beverage and other departments to ensure seamless guest service Monitor room allocations special requests and amenities for VIP and long-stay guests Ensure brand standards and SOPs are consistently followed Team Supervision Training Assist in supervising Guest Relations Front Office Associates Provide on-the-job training and coaching to enhance service quality and guest engagement Act as a role model for service behavior and professionalism Guest Feedback Reputation Management Monitor guest feedback online reviews and internal guest satisfaction reports Take corrective actions based on feedback to improve service quality Maintain guest history and preferences to enhance personalization Administration Reporting Prepare daily guest relation reports VIP lists and incident logs Maintain accurate records of guest interactions and service recovery actions Qualifications Skills Education Experience Graduate or Diploma in Hotel Management or Hospitality Management preferred Minimum 2-4 years of experience in Front Office or Guest Relations in a reputed hotel brand hotel experience preferred Skills Competencies Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Guest-focused mindset with attention to detail Ability to lead and motivate a team Proficient in hotel PMS Opera preferred and basic computer skills Well-groomed with a professional and approachable demeanor Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Guest Relation Supervisor (Haryana)
🏢 Holiday Inn
📍 Haryana