Preferably Female Candidates Only Staying Nearer to Kilambakkam Vandalur Urapakkam or 5km Radius to the Location Role Overview We are seeking an experienced Client Relationship Manager CRM with 2-5 years of experience working with CRM software such as Zoho CRM mandatory The ideal candidate will be responsible for managing client engagement retention and overall client satisfaction Key Responsibilities Handle client inquiries complaints and feedback through phone email and chat in a timely and professional manner Answer incoming client calls promptly while maintaining a high standard of service Manage multiple incoming calls efficiently to minimize client wait times Accurately document all client interactions in the CRM system Maintain detailed records of client interactions issues raised solutions provided and follow-up actions taken Investigate and resolve client issues while ensuring a high level of client satisfaction Escalate complex issues to the appropriate internal teams for further investigation and resolution Stay up to date with company policies products and procedures to provide accurate information to clients Required Qualifications Skills Bachelor s degree in any discipline Excellent verbal and written communication skills Solid problem-solving abilities with keen attention to detail Ability to remain calm professional and courteous under pressure Strong conflict management and client-handling skills Location Opp to Kilambakkam Bus Terminus How to Apply Send your Resume to hr cainchennai com Job Type Full-time Pay 12 000 00 - 20 000 00 per month Benefits Flexible schedule Work Location In person