Guest Service Associate - Front Office Department Front Office Location The Orchid Hotel Mumbai Position Type Full-Time About The Orchid Hotel Mumbai The Orchid Mumbai is India s flagship 5-star Ecotel hotel delivering sustainable luxury and exceptional hospitality We are looking for an energetic guest-focused Guest Service Associate to join our Front Office team and elevate the guest arrival experience Key Responsibilities Welcome guests with warmth handle check-in check-out procedures efficiently Provide accurate hotel information assist with queries and ensure guest comfort Manage room assignments and handle reservation-related updates Operate the PMS system e g Innkey PMS Opera efficiently for guest transactions Maintain smooth communication with all departments to meet guest expectations Handle billing invoice settlement and cashiering procedures as per policy Address guest complaints promptly and escalate when necessary Maintain lobby etiquette ensuring a skilled and hospitable environment Adhere to brand standards and ensure exceptional guest satisfaction scores Ensure accurate documentation paperwork and compliance with hotel SOPs Upsell rooms packages and hotel services to maximize revenue Requirements 0-3 years experience in Front Office Customer Service freshers passionate about hospitality are welcome Diploma Degree in Hospitality Management or relevant stream preferred Excellent communication skills in English Hindi Marathi fluency preferred Well-groomed appearance with a charming and positive attitude Knowledge of PMS systems will be an advantage Ability to work in shifts including weekends and public holidays Strong interpersonal and problem-solving skills Education Minimum HSC Bachelor s Diploma in Hospitality preferred Benefits Attractive salary incentives as applicable Duty meals Uniform and grooming support PF ESIC other statutory benefits Career growth in a reputed 5-Star Ecotel environment Training and skill development programs Job Types Full time Permanent Pay 16 000 00 - 18 000 00 per month Benefits Food provided Health insurance Leave encashment Life insurance Provident Fund Work Location In person

📌 Guest Service Associate (Maharashtra)
🏢 ORCHID HOTEL
📍 Maharashtra