Job Summary The Customer Care Executive is responsible for providing seamless patient support managing front desk operations and ensuring a positive patient experience throughout their fertility treatment journey The role involves handling inquiries coordinating appointments maintaining patient records and ensuring professional communication between patients doctors and internal teams 2 Key ResponsibilitiesA Front Desk Patient Interaction Greet and assist patients and visitors in a courteous and professional manner Manage patient registration appointment scheduling and follow-ups Provide accurate information about services procedures and basic clinic guidelines Handle patient queries via phone calls WhatsApp emails and walk-ins B Coordination Support Coordinate with doctors nurses embryologists and finance teams for smooth patient flow Ensure patients are guided through the IVF treatment process step-by-step Assist in managing patient counselling schedules Coordinate with the lab and clinical team for treatment cycles and follow-up reminders C Documentation Data Management Maintain and update patient files forms and required medical documentation Enter patient information into software systems HROne Medics software Ensure confidentiality and compliance with clinic policies PCPNDT patient privacy norms D Billing Payment Handling Generate bills collect payments and maintain accurate receipts Coordinate with finance for payment follow-ups refunds and package clarifications Explain treatment cost estimates and packages to patients when required E Customer Service Experience Provide empathetic support to patients undergoing fertility treatment Manage grievances or concerns and escalate when necessary Ensure high standards of hospitality cleanliness and front desk discipline F Administrative Responsibilities Maintain daily MIS reports appointment logs and patient feedback forms Support center operational activities like inventory updates courier handling and records management Assist during audits and compliance checks as required 3 Required Skills Competencies Excellent communication and interpersonal skills Robust customer handling and problem-solving abilities Empathy patience and professionalism while dealing with sensitive fertility cases Good knowledge of MS Office Excel Word Outlook Familiarity with hospital clinic management software preferred Ability to multitask and manage time efficiently 4 Qualification Experience Education Graduation in any discipline Experience 1-3 years in customer care front office preferably in healthcare or IVF Fertility centers Freshers with excellent communication skills may also be considered 5 Working Conditions Rotational shifts if applicable Week-off as per clinic schedule Professional grooming and patient-centric behavior mandatory Job Types Full-time Permanent Fresher Pay 18 637 24 - 25 030 96 per month Benefits Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Care Executive (Maharashtra)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Maharashtra