Customer Support Specialist Mandatory Experience in International Retention Process Manage inbound and outbound customer calls in a timely manner Ability to understand the customers needs and articulate a solution Research every issue and provide solutions to them Ability to explain features and benefits without using scripts Build solid relationships with customers Meet qualitative and quantitative targets Work in brick-and-mortar call centre Requirement Previous experience in a call centre customer support sales and or retention Previous experience with US market Strong phone and verbal communication skills Excellent listener and time management skills Accent Neutral Additional Advantage Understanding of USA Credit Bureau Credit Report and Credit Score culture Schedule Night shift US shift Job Types Full-time Permanent Pay 35 000 00 - 45 000 00 per month Application Question s How many years of experience you have Do you have experience in sales and retention process Are you from Pune Are you an immediate joiner Are you comfortable for US Shift Work Location In person