Job descriptionCompany and benefits Job IDSPECI016485 Employment TypeRegular Work Stylehybrid LocationPune City India RoleSpecialty Support Representative II Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you We are seeking a highly skilled and motivated Specialty Support Representative to join our agile Payment Services General Support team The ideal candidate will have a passion for troubleshooting payroll and tax experience As a Specialty Support Representative you will be responsible for providing technical troubleshooting to our clients ensuring they have a seamless experience with our Tax Filing software solutions by adding value to UKG s reputation as a world-class provider Duties and Responsibilities Provide payroll tax technical support troubleshooting to clients via Salesforce cases tickets and quickly engaging clients Phone Screenshare and or Chat Diagnose and resolve issues related to our Tax Filing software timely and accurately Escalate unresolved issues to higher-level support or development teams as necessary Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries including quarter-end and year-end employer tax filing Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases Document all client interactions and troubleshooting steps in Salesforce Generate and analyze reports provide comprehensive instructions and updates to customer and internal partners via case management Provide feedback on operational processes and or efforts to improve the customer experience Duties and Responsibilities Manage in an organized proactive and independent manner to meet all required time frames and commitments Demonstrated exceptional customer service skills by effectively addressing and resolving customer inquiries and complaints ensuring a high level of customer satisfaction Consistently maintained meticulous attention to detail in all tasks resulting in accurate and efficient service delivery Proficiency with Microsoft Office applications such as Word Excel and PowerPoint Must be able to work under tight deadlines during seasonal peaks Excellent oral and written communication skills Highly motivated and team oriented Demonstrated ability to organize work 2 years related experience in client services data management or operations Education Certification License Bachelor s degree in business Accounting Finance or comparable education and experience Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change

📌 Specialty Support Representative Ii (Maharashtra)
🏢 Ukg
📍 Maharashtra