Job Title Customer Care Executive Company Lord Krishna Builders Location Thrissur Kerala Job Type Full-time CANDIDATES FROM THRISSUR KERALA ARE ONLY PREFERRED As a Customer Care Executive at Lord Krishna Builders you will be responsible for delivering outstanding customer service and support to our clients The ideal candidate is a graduate with at least 2 to 3 years of experience in customer care or a related field Customer Care Executive - Minimum 2 Years Experience Key Responsibilities 1 Customer Care Communication Provide prompt and professional support to customers through phone email and in-person interactions Give regular updates to customers regarding service progress timelines and pending requirements Handle customer inquiries concerns and escalations with a solution-oriented approach 2 Payment Follow-up Follow up with customers for pending or upcoming payments Ensure payment reminders are communicated clearly and on time Coordinate with the accounts team for payment confirmation and records 3 Coordination with Company Departments Discuss client requirements with relevant internal teams to ensure proper understanding and execution Track status of customer requests and follow up with departments until completion 4 Loan Processing Support Assist customers with loan-related enquiries and documentation Coordinate with financial institutions for loan follow-up until approval or completion 5 Documentation Handling Collect all necessary documents from customers as per company requirements Verify accuracy and completeness of submitted documents Maintain proper documentation records both digitally and physically 6 Testimonial Feedback Collection Collect customer testimonials after service completion Encourage customers to provide honest feedback to help improve service quality 7 Enquiry Management Additional Works Handle new enquiries and gather required information at each project service stage Identify additional customer needs and pass them to relevant departments Experience Minimum 2 years of experience in customer care client servicing or a related field Skills Required Excellent communication and interpersonal skills Robust follow-up and coordination abilities Basic knowledge of loan processes preferred Good documentation and organizational skills Ability to handle multiple tasks and customer requests efficiently Interested candidates meeting the above criteria are invited to submit their resume to admin lordkrishnabuilders com Please include Application for Customer Care Executive Position in the subject line of the email Contact Information For inquiries please contact us at 91 94468 00000 Job Type Full-time Pay Up to 22 000 00 per month Experience total work 2 years Preferred Work Location In person

📌 Customer Care Executive (Kerala)
🏢 Lord Krishna Builders
📍 Kerala