Welcome to Haleon We re a purpose-driven world-class consumer company putting everyday health in the hands of millions In just three years since our launch we ve grown evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity Our trusted portfolio of brands - including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum - lead in resilient and growing categories What sets us apart is our unique blend of deep human understanding and trusted science Now it s time to fully realise the full potential of our business and our people We do this through our Win as One strategy It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do It unites us inspires us and challenges us to be better every day driven by our agile performance-focused culture Hello We re Haleon A new world-leading consumer health company Shaped by all who join us Together we re improving everyday health for billions of people By growing and innovating our global portfolio of category-leading brands - including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum - through a unique combination of deep human understanding and trusted science What s more we re achieving it in a company that we re in control of In an environment that we re co-creating And a culture that s uniquely ours Care to join us It isn t a question With category leading brands such as Sensodyne Voltaren and Centrum built on trusted science and human understanding and combined with our passion knowledge and expertise we re uniquely placed to do this and to grow a strong successful business This is an exciting time to join us and help shape the future It s an opportunity to be part of something special About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and effective processes It is a multi-discipline team with capabilities covering Process and Service Excellence Data analytics reporting and project execution The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies frameworks and expert capabilities in problem solving process reengineering data and systems They along with the People Services Leadership Team will instil a culture of continuous improvement and a Service Excellence mindset This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally where required A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development This role requires a strong understanding of learning technologies Key Responsibilities Digital Learning Initiatives Drive the implementation of innovative digital learning programs to address the organization s evolving training needs L D Service Forms Design and maintain intuitive service request forms for course enrollment feedback collection and compliance tracking enhancing user experience and operational efficiency Ensure the accessibility of a centralized library of forms within ServiceNow Content Library Management Oversee the organization and maintenance of digital learning content libraries managing course schedules and availability to align with Haleon s Learning and Development strategy Query Management Serve as the first point of contact for learning and development-related queries addressing concerns and escalating to appropriate teams when necessary Compliance Standards Ensure adherence to digital learning standards and best practices across platforms and processes Community Leadership Lead enterprise-wide initiatives for the Learning Experience Platform LxP community to foster collaboration and engagement LxP Operations Manage operations within Haleon s LxP including group creation admin upskilling reporting metrics analysis and governance Service Management Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs External Training Access Facilitate operations of the myLesson service ensuring external parties have seamless access to training content Qualifications and skills TechnicalStrong knowledge of learning management systems and learning administration Familiarity with SCORM and other e-learning tools Strong knowledge of adult learning theories and instructional design Proficiency in managing learning content libraries and catalogues Experience with Learning Management System SAP SF IMC CSOD Experience with the learning experience platform LXP is required Experience in service operations working in a HR shared services environment Preferred if experience with ServiceNow for ticket management Problem solving and continuous improvement Reporting tools knowledge - PowerBI BehavioralExcellent written and verbal communication skills Strong analytical and creative thinking skills Strong attention to detail and a commitment to accuracy in all tasks Ability to work in a fast-paced and deadline-driven environment Collaboration and teamwork skills to work effectively with cross-functional teams Diversity Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone We re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives We believe in an agile working culture for all our roles If flexibility is key to you we encourage you to explore with our hiring team what the opportunities are Job Posting End Date 2025-12-17 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day It guides us in creating an inclusive culture where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people It s important to us that Haleon is a place where all our employees feel they truly belong During the application process we may ask you to share some personal information which is entirely voluntary This information ensures we meet certain regulatory and reporting obligations and supports the development refinement and execution of our inclusion and belonging programmes that are open to all Haleon employees The personal information you provide will be kept confidential used only for legitimate business purposes and will never be used in making any employment decisions including hiring decisions Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific adjustments you are requesting We ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence Note to candidates The Haleon recruitment team will contact you using a Haleon email account haleon com If you are not sure whether the email you received is from Haleon please get in touch