JD Associate - Route Operations About Cityflo Cityflo is a daily commute company that provides a comfortable stress-free travel experience for corporate professionals as an alternative to driving With premium buses a simple app and caring customer service our passengers get the luxury of time in their busy schedules where they can read their book watch Netflix nap or simply soak in the view of the city We re bringing joy back to commuting and turning around urban traffic woes in a big way Today we run 400 buses and log 22000 daily bookings After having established a robust product-market fit and building a profitable business in Mumbai we ve expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting Over the next 1 year we plan to scale to 700 buses and 80 000 daily bookings across all cities Cityflo is well-funded by prominent VCs India Quotient Lightbox Ventures To know more please visit the links below Website https www cityflo com App https bnc lt cityflo Cityflo Blog - https blog cityflo com Funding news- https shorturl at JVEGl Our journey through Covid-https bit ly 3wBiSZx About the Role As an associate - route operations you will be responsible for efficiently managing the fleet operations by effectively communicating and coordinating with all the stakeholders i e the client and the drivers and Cityflo s team members Your role plays a crucial role in creating customer experience and therefore contributing to the company s growth Key Responsibilities Route Management and Coordination Coordinate daily bus operations with drivers operators addressing operational challenges Ensure optimal bus availability by scheduling and organizing trips for designated routes Monitor and enforce punctuality standards for timely departures and arrivals Customer Interaction and Communication Respond to client queries during bus trips through appropriate channels Carry out Driver based meetings in client premises Update drivers via dedicated channels on route changes cancellations and information Close all route-related tickets within TAT and ensure proper documentation and resolution Driver Training and Safety Perform pre-trip bus audits to maintain safety and operational standards Maintain driver discipline during trips provide guidance conduct training sessions on routes and protocols Address and resolve driver app-related queries on a daily basis providing necessary assistance and guidance Operational Efficiency and Reporting Update route-specific timings on the dashboard for accurate information Handle sudden route cancellations and bus swaps effectively Conduct route reconnaissance for new routes to ensure accurate navigation effective operations Submit comprehensive shift reports detailing route performance and any relevant incidents or observations Submit weekly monthly performance reports with clients showcasing operational excellence Why Join Us Be the face of premium operations for one of the most innovative mobility brands in the country Own a function end-to-end with the freedom to build processes and drive impact Competitive pay with growth opportunities in a fast-paced environment If this interests you or got a reference please share your profile at ashwini mahadik cityflo com Job Types Full-time Permanent Pay 10 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location Remote

📌 Associate - Route Operations (Tamil Nadu)
🏢 Cityflo
📍 Tamil Nadu