About Ferguson Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market We help make our customers complex projects straightforward successful and sustainable by providing expertise and a wide range of products and services from plumbing HVAC appliances and lighting solutions to pipe valves and fittings water and wastewater solutions and more Headquartered in Newport News Virginia Ferguson has sales of 29 6 billion fiscal year 24 and approximately 35 000 associates in nearly 1 800 locations ANSR is the market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs ANSR s full-stack GCC platform comprising end-to-end Al- enabled products and services is trusted by the world s best companies to help them set up manage and run their high-impact technology centers Since its inception ANSR has established over 125 GCCs aggregating to over 125k enterprise talent with over 2B in investment and using over 12M sq ft of workspace Visit ansr com for more information Duties and Responsibilities Follow hardware requirements configuration guides and documented restoration procedures for branch networks Direct the activities for the installation maintenance and operation of routers switches wireless voice and related peripheral equipment Coordinate and engage with field technicians to ensure proper installation activation and repair of network components Work with WAN providers and vendors to ensure timely reporting and escalation of network-related problems Assist in documenting and maintaining SOPs that support daily network operations Troubleshoot and help isolate network failures and performance issues work closely with vendors for resolution Responsible for monitoring and reporting on the status of applicable WAN circuits and components Maintain IP Address management system and related processes Update Configuration Management as required to track inventory and other configuration items Responsible for the configuration and maintenance of secondary connections across the WAN DMVPN via broadband LTE or other transport Handle network-related escalations questions and requests on network issues and escalate to Senior Admins as needed Work with other groups within IT to resolve network related issues as needed Work after-hours as needed in support of the operation of the enterprise network environment and participate in an on-call rotation Platform administration Proficiency with the following applications is preferred AppNeta SolarWinds Microsoft Office 365 Administration Paessler PRTG APC Struxureware Cisco Meraki ServiceNow Versa Qualifications and Requirements 4-7 years of enterprise branch network voice data communications experience preferred Proficient computer skills must be comfortable in MS Office and related applications Proficient Network skills and experience CCNA CCNP and additional certification relevant to the position is preferred but not required Proficient troubleshooting experience and certification in wireless networking is preferred Experience in an enterprise network operations environment including large-scale deployments and refresh of multiple technical theaters Experience with SDWAN infrastructure Experience with Security protocols Experience within Cloud Management and Technology Project Management skills Effective verbal and written communication skills