Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Job Summary The UKG Employee Engagement Center is responsible for building strong working relationships with our customers by assisting their employees with their health and welfare benefits and payroll inquiries We are looking for a Human Resources Services Coordinator to deliver an exceptional and effortless experience to employees by answering questions through emails and chats With this position you will have the opportunity to enter a career where you Enhance your customer service and account management skills Support a Cloud-Based Enterprise application Become an authority at solving payroll benefits and HR-related issues Work with a highly engaged and collaborative team The job entails playing a critical role in supporting end users of our award-winning UKG Pro Payroll and Benefits solutions within a team environment You will be providing in-depth analysis and timely resolutions or workarounds for employee needs This role requires sharp analysis problem determination and troubleshooting skills Duties and Responsibilities Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Provide support to customers by serving as the first point-of-contact to their employees Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries Provide stellar support to our customer base using a variety of platforms including email chats and CRM case management system Ask relevant questions to define the root cause of a problem and generate solutions Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase Assist with life event changes for newly eligible employees marriages births and related dependent verifications Assist employees with Annual Enrollment related questions Assist employees with questions related to Payroll and Taxes Acquire and expand knowledge of product offerings support policies and methods of support delivery Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels Maintain discretion and professionalism with team members and customers Resolve issues by making quality decisions Required Qualifications 1-3 years of customer service experience in email and or chat support roles Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional timely and thorough manner Highly motivated and team oriented Possess high degree of technical skills that can be applied to perform tasks effectively Detail oriented exhibiting strong organizational problem-solving and analytical skills Understands priorities and what is most important to both internal and external customers Must be coachable and willing to learn Superior interpersonal skills with the ability to work with various types of customers Problem solver enjoys helping others Outstanding listener while showing attentiveness flexibility patience and empathy Flexible to work in Eastern Standard Time EST zones Preferred Qualifications include Experience with US payroll processing or benefits administration Knowledge of multi-state payroll tax laws Experience Education Certification License and Training BCom BSc BA degree Certification in Benefits Administration industry a plus FPC CPP Certification preferred Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com

📌 Human Resources Services Coordinator Ii (Noida)
🏢 Ultimate Kronos Group
📍 Noida