Line of Service Internal Firm Services Industry Sector Not Applicable Specialism Operations Management Level Specialist Summary At PwC our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees This includes activities such as employee onboarding offboarding payroll and benefits administration absence management employee record-keeping compliance with labour laws and regulations and managing employee inquiries and issues These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities You will be a primary HR point of contact in the resolution escalation or routing of inquiries as needed in line with HR protocols and guidelines as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an setting that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary A career in our Human Resources within Internal Firm Services will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people You ll focus on helping the local offices in driving the Firm s people strategy creating a unique people experience for each individual and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace Our Human Resources teams support initiatives and programmes including customer support business operations data and analytics technology systems recruitment services and on-boarding workforce mobility contingent workforce and people and programmes support Responsibilities Workday management Leave Management for the firm Leave Reconciliation - Weekly Monthly Half Yearly Yearly Service Now Ticket Management and resolution Workday Inbox absence approval Data Quality monitoring and update Personal Info Incorrect work hours SOP Updation and management Other adhoc activities Mandatory skill sets HR operations HR Service desk HC Shared services service now helpdesk Preferred skill sets Human capital Human resource Years of experience required 2 of experience Education qualification B Com BBA MBA M Com PGDM Education if blank degree and or field of study not specified Degrees Field of Study required Master of Business Administration Bachelor in Business Administration Bachelor of Commerce Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills ServiceNow Platform Optional Skills Accepting Feedback Accepting Feedback Active Listening Communication Confidential Information Handling Conflict Resolution Coordinating Staff Data Quality Documentation Administration Emotional Regulation Empathy Employee Data Management Employee Engagement Strategies Employee Life Cycle Employee Relations Employee Terminations HR Software Human Resources HR Metrics Human Resources HR Policies Human Resources HR Service Delivery Human Resources HR Shared Services Human Resources Assistance Human Resources Management HRM Inclusion Intellectual Curiosity 6 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date