Work Schedule Standard (Mon-Fri)

Environmental Conditions Office

Job Description

Responsibilities:

Revenue attainment: Support revenue attainment for LSI stock-and-sale businesses comprising chemicals, consumables, Equipment etc. through rigorous back-order management, close coordination with cross-functional teams including Planning Procurement, GC Manufacturing sites, Channel Management, Commercial team, AR, Warehousing Distribution team etc.

The Customer Segment would involve a lot of Direct and Key Customer Accounts of those businesses.

Order management: Oversee the overall process of receipt of customer orders through POs / Web based orders / emails, order validation of Direct Customers ,Key Customers , order entry into SAP and onward execution of the same. Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date, pricing / taxation / related checks etc.

Customer service: Oversee the process of customer service related interfaces with customers including understand customer requirement expectations and drive fulfillment of the same through effective, timely and ongoing customer communications w.r.t. order acknowledgment, order visibility, shipment visibility, promise dating, special conditions etc. Drive customer engagement programs differentiated customer services w.r.t. Focus Accounts, Key Accounts, Platinum accounts etc.

Driving Customer Allegiance Score (Order Fulfillment): Lead the design execution of the OF CAS improvement programs for Key Business under LSI for Direct Customers and other Key customers assigned .



Act as the Process Champion to drive OF CAS improvement across various businesses in close coordination with other Business Supply Chain Leaders to meet / exceed planned OF CAS scores. Drive Supply chain Strategies for all Customer Service Order Management related action items in coordination with other Business Supply Chain Leaders to drive transformational change .

Driving work-flow solutions productivity : Oversee effective deployment of work-flow solutions (SAP non-SAP based) w.r.t. lead management, customer contact center, centralized customer complaints management system (CCMS), web-order portal (WOP) etc. to enhance customer experience drive productivity.

Minimum Qualifications / Skills required:

- Minimum Experience of 3-5 years in relevant positions with above required skills and abilities. Chemical or Bioscience Background preferred, with experience in areas such as Value Stream mapping, PPI, Lean, Six-Sigma methodology
- Graduate /BE (Mechanical/Production) /MBA in operations or Supply Chain is preferred. Relevant certifications in Project Management are plus points.
- Should have strong interpersonal
- Cutting-edge and ability to take challenges
- Extremely good Analytical skills for Network Optimization project activities
- Pay attention to details
- Excellent oral and written communication and coordination skills
- Familiar with SAP ERP operating systems and MS Office
- Some travel is required in connection with managing regional operations

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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