- Summary of the position: We are seeking a energetic and results-oriented Key Account Manager to
- manage and nurture relationships with our most valuable clients. The ideal candidate will be
- responsible for ensuring 100% client retention, driving business growth, and overseeing client
- satisfaction through regular interactions and strategic solutions.
Responsibilities:
- Maintain 100% client retention by fostering long-term relationships and ensuring the continued success of the client-business partnership.
- Monitor client satisfaction regularly through surveys, meetings, and feedback sessions, ensuring any concerns or issues are promptly addressed.
- Drive growth within assigned key accounts by uncovering new business opportunities, securing additional sales, and expanding product usage.
- Identify and capitalize on upselling and cross-selling opportunities within key accounts to expand the portfolio of products/services used by clients.
- Responsible for the entire sales cycle for key accounts, from initial contact to contract renewal.
- Responsible for driving upsell and cross-sell opportunities to enhance product and service adoption within key accounts.
- Collaborate with internal teams (Sales, Product, Marketing) to deliver solutions that support upselling and cross-selling efforts.
- Network with existing clients in order to maintain links and promote additional products and upgrades if any.
- Market and promote a portfolio of products by writing and designing sales literature and attending industry events.
- Achieve complete understanding of the company''s product portfolio.
- Design and implement a strategic business plan that expands the company''s client base and ensures its strong presence in India and overseas.
Job Requirements
- At least 5+ years of experience in account management or client relations, with a proven track record of managing key accounts in a tech-focused environment.
- Exposure to banking and financial services and AML domain expertise is preferred.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple client accounts simultaneously, with attention to detail.
- A team player with excellent communication skills.
- Excellent MS Office skills.
- Graduate or MBA in Business and marketing with relevant experience
- Candidate should be open to travel with a valid passport
- Candidate should be open to relocate to Mumbai
- Company offers open work culture