- Managing complaints received at the Nodal Office/MD Desk including root cause analysis
- Ensuring resolution of complaints received at the nodal officer/MD within the defined turnaround time
- Ensure coordination with relevant stakeholders for resolution
- Detailed root cause analysis of the complaint so as to arrive at thematic issues
- Ensure that a corrective action and a preventive action is in place for the complaint
- Suggest process improvements
Job Profile 2-
- Assist in preparing daily, weekly, and monthly management accounts, including variance analysis and tracking Key Performance Indicators (KPIs) against budgets
- Support senior analysts in compiling and validating data for submissions to regulatory authorities (e.g., RBI, SEBI, or local central banks) and internal capital planning packages
- Help perform ledger reconciliations, test internal controls, and resolve data discrepancies to safeguard company assets
- Gather documentation and assist with the preparation of materials for internal and external audits
- Participate in continuous learning and assist with financial system enhancements