Location : Goregaon East (NESCO)

Shift Timings : UK Shift

Purpose : Management of insights projects in autonomy to support the Global Insights Team based at Sodexo global HQ, especially Insights TOOLS such as Social Listening & Personix

Role & responsibilities

- Lead and coordinate Social Listening initiatives using the Ipsos Synthesio platform:
- Promote social listening capabilities internally by raising awareness, identifying relevant internal stakeholders and use cases, and collecting and clarifying social listening briefs.
- Manage social listening projects endtoend in English, including supporting brief definition, building Boolean queries, selecting relevant data sources, analyzing outputs, and translating findings into clear business insights and recommendations.
- Design and implement an overall Social Listening operating model, including request intake, prioritization, and the coordination of projects in languages other than English, leveraging the Ipsos network or external freelancers.

- Support the deployment and administration of the Personix strategic selling tool: Support project management to expand the tool coverage to new countries and enhance functionality, including briefing external partners, coordinating testing phases, and creating or updating documentation.
- Provide hands-on support to regions and countries by responding to questions and offering practical guidance to ensure effective use of the tool.

- Provide ad hoc support to the team on internal data collection and desk research initiatives by leveraging internal resources (such as the Knowledge Management platform) and external subscriptions (e.g., Mintel). This includes gathering relevant data and insights,



conducting analyses, synthesizing findings, and translating insights into clear business implications.

- Provide ad hoc support to the team on specific research initiatives by contributing at various stages of qualitative and quantitative insights projects, including questionnaire and discussion guide design, data analysis, and results synthesis and presentation.

Preferred candidate profile

Qualifications : Masters degree in a relevant field such as Marketing or Market Research.

Experience

- 10 years of professional experience, including at least 5 in an insights role (agency or client-side) with proven experience on insight projects and 3 years in Social Listening practice.
- Solid experience managing Social Listening projects, including strong knowledge of social networks, identification of relevant data sources, Boolean query construction, and data analysis.
- Strong analytical skills, with the ability to interpret and derive meaning from multiple data sets, reports, and data sources
- Marketing and business acumen: ability to translate insights into clear business recommendations and actionable implications
- Ability to synthesize findings and present insights in a clear, user-friendly way, with strong storytelling skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), with smart and effective use of GenAI tools (e.g. Copilot)
- Project management: ability to manage multiple projects simultaneously, set priorities, and ensure effective timeline management
- Interest in the service / foodservice industry
- Fluent or native-level English. French would be a plus.

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