Role Summary The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration This role involves addressing inquiries resolving issues and ensuring a positive experience for clients throughout the application process Duties and Responsibilities Serve as the first point of contact for clients seeking information about studying abroad and immigration Respond promptly and professionally to inquiries through various channels including phone calls emails and live chat Arrange a call back from concerned advisors for resolving detailed query of clients Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers Identify and resolve client concerns issues or discrepancies promptly and effectively Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process Maintain accurate and detailed records of client interactions inquiries and resolutions Update and manage client profiles in the customer relationship management CRM system Work closely with the admissions team visa consultants and other relevant departments to ensure seamless communication and client support Provide feedback on common client issues to improve overall service quality Proactively address potential issues or concerns to enhance the overall client experience Stay updated on changes in immigration policies study programs and other relevant information to provide accurate and current information to clients Deal with the concerns of previous staffs and hand over that case into concerned person Detail-oriented and committed to maintaining accurate records Job Type Full time Pay 15 000 00 - 20 000 00 per month Ability to commute relocate Thrissur Kerala Reliably commute or planning to relocate before starting work Required Experience Customer service 1 year Preferred Language English Required Work Location In person

📌 Helpdesk Executive (females) (Kerala)
🏢 Deutsche Consulting
📍 Kerala