JOB DESCRIPTION There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world s most complex and mission-critical systems As a Technology Support team member in Corporate and Investment Banking CIB Technology under the Payments Technology team you will ensure the operational stability availability and performance of our production application flows Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure Required qualifications capabilities and skills Bachelor s Degree in Computer Science or equivalent Formal training or certification on software engineering concepts and 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library ITIL framework Technical Skillset Unix Linux technologies Shell scripting PowerShell Python Oracle SQL Cassandra Monitoring telemetry Observability tools ITRS Geneos Grafana Datadog Dynatrace Messaging frameworks Kafka MQ Preferred qualifications capabilities and skills Experience with one or more general purpose programming languages and or automation scripting Working understanding of public cloud AWS Certification is a plus Experience working in banking and payment domain High and low value payment SWIFT Real time payment collection cheque clearing tax payment partner bank system Robust collaborator with ability to foster relationships effectively with diverse groups across geographies Adaptable and able to multi-task handling complex requirements Note This is a shift role including regular weekend rotations with comp off days provided ABOUT US

📌 India Technology Associate (Maharashtra)
🏢 JPMorganChase
📍 Maharashtra