Project Role Quality Engineering Architect Test Arch Project Role Description Develop end-to-end testing architectures using recent and innovative testing products and solutions Provide technical leadership and strategic direction in quality engineering Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR CTI ACD and Telephony platforms The ideal candidate will have hands-on experience testing voice and omnichannel solutions chat email SMS bot interactions and validating complex call flows and backend integrations Project Role Description - As a Senior Test Engineer your role will involve validating contact center applications including agent desktops dialers WFM systems and CRM integrations You will work closely with cross-functional teams to ensure seamless voice experiences for end users Roles Responsibilities o Analyze requirements and create detailed test cases and scripts for Contact Center applications o Perform end-to-end testing of IVR flows CTI integrations SIP VoIP connectivity and agent desktop tools o Validate call routing screen pops and CTI functionality o Coordinate with DevOps and QA automation teams for CI CD integration o Report track and manage defects o Coordinate with cross-functional teams for UAT defect triage and production validation o Work closely with product and development teams to ensure functional and non-functional requirements are met o Own test documentation and status reporting for QA cycles o Mentor junior testers and ensure QA best practices o Participate in release readiness and production validations Professional Technical Skills o 4 to 6 years in software testing with at least 3 years in Contact Center testing on enterprise contact center environments like Genesys Cloud CX Sprinklr and cloud environments AWS Google Cloud o In-depth understanding of Contact Center operations call flows and routing logic o Proficient in testing IVR systems automatic call distribution ACD agent workflows and call transfer scenarios o Experience with API testing integrations and end-to-end system testing o Excellent communication and stakeholder interaction skills o Ability to mentor junior testers and lead small QA teams o Strong documentation reporting and analytical skills - Mandatory Skills 1 Strong experience in Contact Center Testing 2 Test Case Design Execution and Defect Management 3 Experience in Agile Scrum environments 4 Experience with test data setup and environment validation for contact center platforms 5 Familiarity with test case traceability to requirements and defect lifecycle management -Must have skills - Contact Centre testing - Good To Have Skills 1 Good knowledge of Cloud Contact Center platforms e g Amazon Connect Genesys Cloud Sprinklr 2 Automated Testing Tools for Voice e g Cyara Empirix Hammer 3 Familiarity with call recording screen recording and workforce management tools 4 Exposure to performance testing for voice and chat channels 5 Experience with compliance testing e g PCI DSS GDPR in contact center environments Additional Information - The candidate should have 4-6 years in software testing with minimum 4 years of experience is required - Bachelor s degree in Computer Science IT Engineering or related field or equivalent experience - A 15 years full time education is required 15 years full time education