Manager - Technology Date Aug 1 2025 Location Chennai IN Requisition ID 14681 Description Job Title Senior Manager - Technology Job Type Full-Time Firstsource is a leading innovator in the technology sector dedicated to delivering cutting-edge solutions and services We are seeking a highly skilled and experienced Senior Manager - Technology to join our dynamic team Job Summary The Senior Manager - Technology will be responsible for overseeing the implementation of contact center solutions developing and integrating Generative AI GenAI technologies and writing code modules The ideal candidate will have a strong background in Python and a proven track record in managing technology projects Our ideal candidates should be familiar with the software development life cycle SDLC from preliminary system analysis to tests and deployment To build high-quality innovative and fully performing software that complies with coding standards and technical design Required Skills Proven experience in implementing contact center solutions Experience in any one contact center application Genesys Five9 Cisco Avaya Aws Connect Twilio etc Solid troubleshooting skills Applicant must be able to determine the causes of complex problems Strong proficiency in Python programming Experience with Generative AI GenAI development and integration Knowledge of TensorFlow Keras PyTorch or Scikit-learn for developing machine learning models Familiarity with SQL and NoSQL databases such as PostgreSQL MySQL MongoDB or Redis Experience with cloud platforms like AWS Azure or Google Cloud Expertise in database design technical documentation Excellent problem-solving and analytical skills Strong leadership and team management abilities Effective communication and interpersonal skills Ability to work in a fast-paced dynamic environment Knowledge of software development best practices and methodologies Knowledge of DevOps practices and tools like Docker Kubernetes Jenkins and Git Roles and Responsibilities Lead the implementation of contact center solutions ensuring seamless integration and optimal performance Develop and integrate Generative AI GenAI technologies to enhance our product offerings Write review and maintain code modules ensuring high-quality and efficient code Collaborate with cross-functional teams to define project requirements scope and deliverables Manage and mentor a team of developers providing guidance and support to achieve project goals Stay updated with the latest industry trends and technologies to drive innovation within the team Ensure compliance with best practices in software development security and data privacy Execute full software development life cycle SDLC Troubleshoot and resolve technical issues in a timely manner Qualifications Information Technology or a related field Minimum of 12 years of experience in technology management or a similar role Demonstrated experience in managing technology projects from inception to completion Disclaimer Firstsource follows a fair transparent and merit-based hiring process We never ask for money at any stage Beware of fraudulent offers and always verify through our official channels or firstsource com email addresses

📌 Manager - Technology (Tamil Nadu)
🏢 Firstsource Solutions
📍 Tamil Nadu