Designation Key Account Manager Experience 1 Year to 3 Years Shift Timings 2 00 PM to 11 00 PM Education Qualification Any Graduate Working Days Public Holidays and weekends working Weekoffs in Weekdays Eligibility Criteria For Female Employee shift time is 10 00 AM to 7 00 PM and For Male Employee Shift time is 2 00 PM to 11 00 PM Demands willingness to travel as and when required Roles and Responsibilities As a primary POC for the client the Account Manager is responsible for the overall health of the portfolio assigned Influence key performance metrics of the portfolio- Usage Metrics MRR Monthly Recurring Revenue NPS Net Promoter Score Retention Use a consultative approach to help clients grow their business using Petpooja products services Ensure timely renewals of products services Do a need opportunity analysis to Up-sell Cross-sell the relevant products Collaborate with Internal Teams to ensure top-notch service support Give market insights feedback of the product to the Tech team to enhance the product offerings Generate referral leads from your existing portfolio of clients Requires exceptional presentation people skills to navigate different customer challenges Additional Qualification and Skills Ability to plan manage report on business metrics Job Types Full time Permanent Pay Up to 36 000 00 per month Work Location In person