Customer support Assisting customers with questions fixing problems and providing support through calls email and chat Customer satisfaction Ensuring customers are satisfied and have a positive experience Product knowledge Providing accurate information about products and services and showing customers the product s benefits Training Training new employees and ensuring the customer support team is adequately trained Conflict resolution Resolving customer complaints and handling conflict situations Customer account management Recording and managing customer accounts through CRM systems Team management Hiring directing and monitoring a team of customer service representatives Best practices Creating recommendations on best practices for handling different clients and retaining customers Job Type Full-time Pay 14 000 00 - 18 000 00 per month Work Location In person