Pune IND Work experience Customer service hotline IT Published 2025-07-23 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an cutting-edge platform providing unparalleled features integrations user experiences and synergies By combining information management expertise and in-depth knowledge of the building infrastructure and energy industries Thinkproject empowers customers to efficiently deliver operate regenerate and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem As a Support Specialist in the Professional Services Team you will ensure seamless customer support product understanding and collaboration across teams to optimize the user experience What your day will look like Primary customer contact Serve as the main point of contact for customers providing timely and effective technical support across multiple channels Product expertise Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting Issue resolution Address customer queries troubleshoot technical issues and escalate complex cases when necessary collaborating with development teams to resolve system defects Delivery support Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships Documentation Create and maintain user support materials such as knowledge bases and user guides User training Conduct training sessions through webinars to equip users with product knowledge and skills Cross-departmental liaison Act as a bridge between support and other departments ensuring smooth communication and issue resolution Continuous improvement Provide feedback from customer interactions to contribute to process enhancements and service improvements What you need to fulfill the role Fluent English skills are mandatory Willingness to work in rotating shifts including weekend-days e g Saturdays or Sundays to Support customers and teams across different time zones is essential Detail-oriented with the ability to document procedures accurately Self-motivated with a desire to learn and grow in the field of solution implementation and support Ability to work collaboratively in a team environment Familiarity with construction industry processes and terminology is a plus What we offer Lunch n Learn Sessions I Women s Network I LGBTQIA Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team Tp Cafe I Hybrid working I Unlimited learning We are a passionate bunch here To join Thinkproject is to shape what our company becomes We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect We believe that investing in our staff is crucial to the success of our business Your contact Gagandeep Virdi Please submit your application including salary expectations and potential date of entry Working at thinkproject com - think career think ahead LI-GV1

📌 Support Specialist (m/f/d) (Maharashtra)
🏢 Thinkproject
📍 Maharashtra