Process:- Customer Service - Inbound Process

Location: Turbhe, Navi Mumbai
Employment Type: Full time

Job Summary:
We are hiring experienced Voice Inbound Executives for a leading BFSI process. The role involves handling inbound customer calls, addressing banking-related queries, and delivering high-quality customer service while complying with industry standards.

Key Responsibilities:

- Handle inbound customer calls related to banking and financial services
- Resolve customer queries efficiently and accurately
- Maintain high standards of customer satisfaction and service quality
- Adhere to process guidelines, compliance requirements, and call quality standards
- Document customer interactions and update systems accurately

Eligibility Criteria:





- Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI
- Graduation is mandatory
- Versant Level 5 communication skills required
- Strong verbal communication and interpersonal skills
- Ability to work in rotational shifts

Salary: Up to 32,000 CTC

Shift Details:

- Rotational shifts

Interview Process:

1. HR Round
2. Operations Round (Face-to-Face)
3. Aptitude Test
4. Client Interview (Face-to-Face)

Interested candidates can share their CVs on WhatsApp on the number below

Contact Person:- HR Sakshi

Mob NO:- 84325 37262

📌 Customer Service Executive (Thane)
🏢 Credicus Business Services
📍 Thane