Role & responsibilities

- Query Resolution & Problem-Solving: Listen to customer concerns and provide accurate, timely solutions regarding products, services, or billing.
- Multichannel Support: Respond to inquiries and complaints via phone calls while maintaining a consistent brand voice.
- Data Management: Accurately log customer interactions, case details, and feedback into CRM systems.
- Issue Escalation: Identify complex issues that require specialist intervention and seamlessly transfer them to the appropriate department.
- Sales Support: Identify upselling or cross-selling opportunities based on a customer's needs and current buying history.
- Performance Metrics: Meet specific Key Performance Indicators (KPIs) such as Average Handling Time (AHT) and Customer Satisfaction Scores (CSAT).
- Follow-up: Conduct post-resolution callbacks to ensure the customer's problem was completely solved.

Preferred candidate profile Minimum 1 yr. experience required in US Voice process.in any international BPO.Should comfortable for Night shift.Undergraduate can also apply.
Perks and advantages Salary upto 5LPA

Interested candidate can share updated cv on (phone hidden) (WhatsApp)

📌 International Voice Process Executive (Noida)
🏢 Tech Mahindra
📍 Noida