- Troubleshoot and resolve complex technical issues related to cloud-native application protection platforms.
- Provide timely and effective technical support to customers via phone, email, or chat.
- Collaborate with cross-functional teams to identify and implement solutions for security threats.
- Develop and maintain documentation of technical procedures and knowledge base articles.
- Stay up-to-date with the latest trends and technologies in cloud security and application protection.
- Participate in training and development programs to enhance skills and knowledge.
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