We are looking for an experienced Operations Manager to oversee end-to-end IFM operations across multiple client sites. The ideal candidate must have a strong background in the Integrated Facility Management (IFM) industry, with expertise in team management, client relationship management, statutory compliance, vendor management, and operational excellence.
Key Responsibilities
- Manage day-to-day operations of multiple IFM sites.
- Ensure delivery of Soft Services and Hard Services as per SLA/KPI.
- Build and maintain solid client relationships and ensure high customer satisfaction.
- Lead, mentor, and manage site teams and ensure optimum manpower utilization.
- Monitor vendor performance and ensure service quality.
- Ensure compliance with statutory, safety, and company policies.
- Prepare MIS reports, operational reports, and client presentations.
- Control operational budgets and identify cost optimization opportunities.
- Conduct regular site audits and implement corrective actions.
- Coordinate with internal stakeholders for seamless service delivery.
Mandatory Requirements
- Mandatory: Candidate must have experience in the IFM (Integrated Facility Management) industry.
- Minimum 8 years of relevant IFM experience, including team handling.
- Experience in managing multiple client sites.
- Strong knowledge of Soft Services, Hard Services, Vendor Management, and Client Management.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in MS Excel, PowerPoint, and MIS reporting.