Cafe Manager is responsible for end-to-end cafe operations, team leadership, guest experience, sales performance, recruitment, training, SOP execution, quality, safety, and overall operational excellence. As the operational anchor of the cafe, the role ensures seamless service while embodying Roasterys philosophy of Presence over Performance and Hospitality as a Feeling.

Locations: Multiple cities (Delhi, Noida, Faridabad, Gurgaon, Mumbai, Bangalore,Hyderabad)

KEY RESPONSIBILITIES

- Cafe Operations & SOP Compliance: Manage opening, mid-shift and closing operations; conduct daily walkthroughs; ensure cleanliness, ambience, equipment functionality, menu availability and consistent execution of operational SOPs.
- Team Leadership, Recruitment & Development: Lead and coordinate Baristas, Stewards, Captains, Shift Managers and Assistant Managers; manage recruitment, daily briefings, role allocation, attendance, grooming and punctuality; provide continuous coaching, feedback and training.
- Knowledge & Performance Management: Conduct regular staff knowledge assessments covering food, coffee, desserts, pricing and menu descriptions; organize monthly menu quizzes, track performance and provide corrective training wherever required.
- Guest Experience & Floor Presence: Maintain a strong floor presence throughout operational hours, monitor service flow and team dynamics, manage guest complaints, waiting areas and table turnover, and conduct guest satisfaction surveys for actionable feedback.
- Communication & Walkie-Talkie Management: Ensure proper allocation, functionality, charging and storage of walkie-talkies; implement standardized call signs and maintain clear and professional communication.




- Neighbor & Landlord Management: Professionally address complaints regarding noise or operational disturbances, communicate planned maintenance activities in advance and maintain harmonious community relationships.
- Sales & Financial Discipline: Monitor POS transactions, billing accuracy, cash handling and shift closures; track POS vs dashboard sales, verify cash handovers, submit sales reports and maintain the Manager Logbook with operational and financial updates.
- Inventory, Supply Chain & Quality Control: Monitor stock levels, shortages and wastage; ensure FIFO compliance, coordinate inventory requirements, maintain PRP documentation and conduct daily tasting of sauces, fillings and key ingredients. Complete quality control sheets, report inconsistencies and ensure corrective action.
- Reporting & Cross-Functional Coordination: Maintain daily shift logs and submit weekly/monthly reports covering operational performance, challenges and successes; facilitate effective coordination between service, kitchen and management teams.
- Issue Handling & Emergency Management: Implement emergency protocols for power outages, health emergencies and guest conflicts; conduct drills and maintain emergency contacts.



Operational and guest issues must follow the escalation hierarchy of Cafe Manager Assistant Manager Shift Manager and must not be independently handled by Captains, Stewards or other staff.
- Maintenance, Safety, Hygiene & Pest Control: Ensure equipment functionality, food safety compliance, pest control documentation, hygiene and sanitation checks, daily cleaning SOP completion and monthly deep cleaning activities.
- Audit, Review & R&M; Management: Form teams for monthly stock audits and operational/service reviews; track discrepancies, wastage, guest feedback and hygiene compliance. Raise dockets for equipment and utility issues, report and follow up on repairs, monitor furniture and structural maintenance, maintain R&M; logs and submit required reports to the Area Manager/Head Office.Role & responsibilities

EXPERIENCE, EDUCATION & SKILLS

- Education: Bachelors degree/Diploma in Hotel Management, Hospitality, F&B; Management, Business Administration, or a related field.
- Experience: 58 years of relevant experience in cafe, restaurant, hospitality, or premium F&B; operations, including at least 2–3 years in a managerial role handling end-to-end outlet operations.
- Proven experience in managing high-volume cafe/restaurant operations, sales performance, guest experience, team recruitment, training, inventory, cost control, and SOP compliance.
- Strong leadership, communication, problem-solving, decision-making, and guest-handling capabilities.
- Working knowledge of POS systems, inventory management, food safety, hygiene standards, R&M;, reporting, and operational audits.
- Ability to lead large teams, manage operational emergencies, and maintain high service standards in a quick-paced environment.

📌 Cafe Manager (Noida)
🏢 NAI Coffee
📍 Noida