Looking for someone to work on Contracts, Billing and Confirmations.
You will be reporting to a Team Lead-Ops and have a hybrid schedule in Noida/Pune, India.
Your Responsibilities:
- Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally.
- Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
- Should have exposure around audits and services contracts.
- Receives assignments in the form of objectives with goals and the process by which to meet goals. Maintains the confidentiality of sensitive and proprietary technical, financial and commercial information.
- Prior experience and knowledge of Contract Review/Release, Contract/Project Closure, Confirmations, Invoice Creation and Editing, Credit Note Generation and Create / Maintain Service Sales Orders as required.
- Should have required knowledge on commercial aspects of contracts and closures.
- Applies acquired job skills and company policies and procedures to complete assigned tasks.
- Extract data and publish necessary reports required by the various regional stakeholders as per the established cadence.
- Contribute in root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as and when required.
- Use the various official tools available like conference calls and emails for frequent interaction with peers and customers and regional stakeholders on discussion related to processes, contracts, feedback, presentations and other updates on a regular basis.
- Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements.
The Essentials - You Will Have:
- Bachelor's degree in science, commerce, business administration or equivalent.
- 3+ years of experience in Business Operations.
- Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
- Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect.
- Lean Six Sigma certifications are a plus.
The Preferred - You Might Also Have:
- Act as a Point of Contact for acknowledging and addressing internal customers queries related to Projects and Contracts.
- Participate and actively contribute to continuous improvement initiatives and reporting/documenting enhancements to improve productivity.
- Enthusiastic to work and adapt in a dynamic ecosystem.
- Regularly interacts with project/contract administrators, Regional SPOCs and other Business Unit stakeholders to build productive internal/external working relationships.
- Robust passion for delivering excellent customer experience.
- Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate and convey the understanding to peers and customers.
- Need to be exceptionally good at problem solving.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.