Job Title: ServiceNow CMDB SME/Architect
Location: Noida (On-site)
Experience: 8+ Years

Role Overview:
We are looking for an experienced ServiceNow CMDB SME/Architect to assess, optimize, and enhance the organization's ServiceNow CMDB implementation reviewing the current CMDB landscape, identifying improvement opportunities, developing a strategic roadmap, and working closely with ServiceNow and delivery teams to implement recommended solutions.

Key Responsibilities:

- Review existing ServiceNow CMDB architecture, design, configuration, and operational processes
- Assess current CMDB implementation and identify improvement opportunities based on industry best practices
- Analyze CMDB health, data quality, governance, and overall maturity
- Recommend and design scalable CMDB architecture tailored to business/technical requirements
- Develop a detailed roadmap and implementation plan for CMDB enhancements
- Define and optimize CI classes, relationships, Identification Rules, Reconciliation Rules, and governance standards
- Collaborate with ServiceNow platform, infrastructure, and delivery teams to implement improvements
- Ensure alignment with Common Service Data Model (CSDM) and ITIL best practices
- Support ServiceNow Discovery, Service Mapping, and integrations with enterprise data sources




- Establish CMDB governance processes and drive continuous improvement initiatives
- Provide technical guidance and best practices to project teams and stakeholders

Required Skills:

- 8+ years overall IT experience with strong expertise in ServiceNow
- Proven experience designing, implementing, and optimizing ServiceNow CMDB solutions in enterprise environments
- Strong hands-on experience with: ServiceNow CMDB, ITOM Discovery, Service Mapping, CSDM, Identification & Reconciliation Engine (IRE), CMDB Health Dashboard, CI Class Manager, CMDB Governance and Data Quality Management
- Robust understanding of ITIL processes and ServiceNow best practices
- Experience integrating ServiceNow with third-party tools via REST/SOAP APIs
- Experience with cloud platforms (AWS, Azure, GCP) is an added advantage
- Excellent analytical, problem-solving, stakeholder management, and communication skills

Preferred Certifications:

- ServiceNow CSA, CIS – Discovery, CIS – Service Mapping, ITIL Foundation

Key Deliverables:

- Assessment report of existing CMDB implementation
- Gap analysis with recommendations
- Customized CMDB improvement strategy and implementation roadmap
- Improved CMDB governance, data quality, and operational efficiency

📌 ServiceNow CMDB SME/Architect (Noida)
🏢 Innovalus Technologies
📍 Noida