* Ensure Call Quality and AHT and Other KPIs for Agents
* Control attrition and shrinkage
* Able to provide feedback and training to agents
* Call quality assurance related activities like call listening
* Ensure product knowledge and job knowledge of the agents
Preferred candidate profile
Candidates should have prior experience as a Team Leader managing premium inbound processes, with a proven track record of maintaining high call quality standards and delivering excellent customer experience.
📌 Team Leader - Inbound Process (Noida)
🏢 Onecx Techservices
📍 Noida
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