Customer Service Executive

Company Overview:
SNVA Group is a 16+ year-old diverse organization with investments spanning IT ITES, Financial Services, Travel, Fashion, Education, Media, Retail, and E-Commerce. We are committed to delivering innovative solutions and exceptional customer experiences across various industries and regions.

KEY RESPONSIBILITIES:

- Providing professional, courteous, and efficient customer support to travel-related queries via phone, email, and chat in English.
- Handling booking modifications, cancellations, cancellations, and post-booking support for international travelers.
- Assisting customers with flight information, travel documentation, visa requirements, and destination-specific inquiries.
- Resolving customer issues promptly, ensuring high satisfaction levels and maintaining a positive brand image.
- Following up with customers to ensure their concerns are addressed and providing additional travel assistance if needed.
- Documenting all customer interactions accurately in CRM systems and maintaining detailed records of issues and resolutions.
- Collaborating with other departments to ensure smooth resolution of complex travel-related problems.




- Achieving individual KPIs related to customer satisfaction, call quality, and response time standards.

REQUIRED SKILLS:

- Excellent communication skills in English, both written and spoken.
- Prior experience in customer support, preferably in the travel or hospitality industry, is a plus.
- Robust problem-solving skills and ability to handle stressful situations calmly and professionally.
- Ability to work in a fast-paced environment, managing multiple customer queries efficiently.
- Comfortable working in shifts, including weekends and holidays if required.
- Proficiency in CRM tools, MS Office, and online communication platforms.
- Customer-centric attitude with a focus on delivering outstanding service.

Preferred Qualifications:

- Experience in international travel customer support.
- Knowledge of travel terminology and booking processes.
- Multilingual skills are an added advantage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Executive (Noida)
🏢 SNVA Ventures
📍 Noida