We are seeking an experienced ServiceNow Sourcing & Procurement Operations (SPO) Configuration Consultant to support a proposal and potential implementation for an enterprise client. This role will focus on the technical configuration and functional implementation of ServiceNow's Sourcing & Procurement Operations (SPO) module to enable procurement intake and request management processes.
The ideal candidate will have deep hands-on experience configuring the ServiceNow SPO application and translating procurement business requirements into scalable platform solutions. This is not an integration-focused role; integration expertise will be handled by another team with Oracle experience. Instead, we are looking for a functional product specialist who can configure the platform, guide best practices, and help deliver a successful procurement intake solution.
Responsibilities-
- Configure and customize the ServiceNow Sourcing & Procurement Operations (SPO) module to support procurement intake processes.
- Work with business stakeholders to understand procurement workflows and translate requirements into ServiceNow configurations.
- Configure catalogs, request forms, workflows, approvals, task routing, and related SPO capabilities.
- Recommend best practices for procurement intake and ServiceNow SPO implementation.
- Support workshops, solution design sessions, and functional demonstrations.
- Configure roles, permissions, notifications,
and user experiences within the SPO module.
- Perform system testing, troubleshoot configuration issues, and support user acceptance testing.
- Document configuration decisions, system functionality, and implementation procedures.
- Collaborate with Oracle integration teams while remaining focused on the ServiceNow application configuration.
- Provide knowledge transfer and implementation guidance to client teams.
Required Qualifications-
- Strong hands-on experience implementing and configuring ServiceNow Sourcing & Procurement Operations (SPO).
- Experience configuring procurement intake processes within ServiceNow.
- Deep understanding of ServiceNow platform administration and application configuration.
- Ability to translate business requirements into functional ServiceNow solutions.
- Experience configuring:
- Procurement request workflows
- Catalog items and forms
- Approval processes
- Task management
- Notifications
- Security roles and permissions
- Experience participating in full lifecycle ServiceNow implementations.
- Solid communication and stakeholder management skills.
Preferred Qualifications-
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Implementation Specialist certification(s), particularly related to Procurement or SPM/SPO modules.
- Experience implementing procurement solutions in enterprise environments.
- Familiarity with Oracle ERP procurement processes (integration experience is not required but is beneficial).
- Consulting or client-facing implementation experience.